Follow Us:

Are My Information and Payment Secure?

  • We value and respect your privacy.
  • Your private information is Never shared, and payment is 100% safe and secure.
  • Also, we are hosted on Shopify, the biggest and most reliable e-commerce platform on the planet. And to be triple sure, we process the payments using Verified Paypal, one of the biggest and most secure payment gateways. They give you (and provide us) security against all fraud.

I didn’t receive an order confirmation email, can you send it again?

  • Every order made from our store is automatically sent a confirmation email. Please check your spam or junk folder as it may be there.
  • If it's still missing, just contact us and we'll send you a new email confirmation of your order!

Where do you Ship and Deliver to?

  • We provide Worldwide Shipping Anywhere you are in the universe, we got you covered. If you have an address, we can ship it there :)

How long does it take you guys to process our orders?

  • We process and package orders, within 1-5 business days of the purchase timestamp.

How long do shipping and delivery take? When can I expect my goods?

·       It usually takes 5-10 days for the parcel to reach at the destination once it is dispatched. All our shipments are fully insured, this means that our customers do not have to bear any loss in case the parcel is not delivered to the.

Why does the Tracking status show ‘currently unavailable’ or not moving?

  • Once the parcel is shipped, it usually takes another 3-7 days for the tracking status to show up correctly on the tracking website.
  • We don’t know why there is a lag time between the tracking couriers updating it but we assure you that the items are on the way. We recommend to check back in a few days.
  • Please be patient and we promise it is worth the wait. If there is any issue, please contact our customer support from our contact page. We are happy to help in any way and resend you the package if needed.
  • If the tracking shows that the package already arrived at your country but isn't moving, then most likely it is being held at the local post office or customs. Please check and contact your local post office if this is the case to retrieve your packages.

The tracking site says my order has been Delivered, but I haven't received my package yet?

  • Most often, this happens when the packages are held at your Local post office and they should be the ones contacting you. This is something we don't have control over but will help you assist you as much as possible.
  • Please kindly contact your local post office if the parcel has arrived at your destination country, to retrieve your packages there!
  • Please contact our Customer Service for further assistance or help required or if we need to resend your packages.

I ordered 2 (or more) items but only received 1 item so far. Where is the rest of my order?

  • If you ordered multiple/different products from our store, you may receive multiple packages instead.
  • Most of the times, we try to group everything in one package for you.
If you ordered many of the same products, then you will usually receive it all in 1 package.

What are you looking for?

Your cart